All pillows are 100% Satisfaction Guaranteed!
Contact us by email: Dream@downpillows.com
or Tweet us for customer service questions: @ThePillowGoose
Contact us toll-free: 1-888-736-2478
FREE, NO-HASSLE Ground Shipping on ALL ORDERS to the Continental United States.
All products are backed by our 30 Night Comfortable Sleep Guarantee!** No Hassle, Free Shipping over $75 and free exchanges.
Coupon Policy: DownPillows.com reserves the right to limit each household to use any given coupon one time only. Limit one coupon per order. If DownPillows.com chooses to honor multiple orders placed by the same person or household using the same coupon, DownPillows.com reserves the right to combine said multiple orders into a single shipment without refunding any shipping amounts accessed on each of the multiple orders.
All orders shipping anywhere in the United States are eligible for FREE Shipping. Simply select FREE Shipping when you checkout and we will ship your order by UPS Ground, FedEx Ground or USPS Priority Mail.
When we say FREE Shipping to anywhere in the United States we mean anywhere in the United States. We will ship orders to the continental United States and will even ship orders to APO and FBO addresses for FREE. Unfortunately Alaska, Hawaii, Puerto Rico, Samoa, Guam, etc. will be charged nominal shipping rates as there is no ground service available to those areas.
Expedited shipping such as Next Day Air or Second Day Air shipping can be quite expensive because of the size of bedding. Cost for expedited shipping varies based upon where the item is being sent. All orders placed before 5 PM Eastern Tueday-Friday will be shipped the same day.
Orders placed after 5 PM Eastern Monday-Friday will be shipped the next business day. Orders placed on Saturday, Sunday or a Federal Holiday will ship the following business day.
HASSLE FREE RETURNS
All items ordered from DownPillows.com come with a 30 Night Sleep Guarantee. Any item can be returned for any reason to DownPillows.com within 30 nights of the date that the order is placed on the DownPillows.com website providing that the item is in LIKE NEW condition. If you return any portion of your order, in like new condition, to us within one 30 days from the date that you place your order we will provide you a refund (minus $8.99 original shipping if applied)of the purchase price of any items. We offer $9.99 return labels that we can email. This amount is subtracted from your refund amount once we receive the pillows. If you choose to do an exchange, we offer free shipping labels on all exchanges. Any product that has been damaged or stained cannot be returned, any product that has been used in an environment where persons have smoked near the product cannot be returned, and any product that is missing any of its original retail packaging or labels cannot be returned. If you return any product that is not eligible to be returned, DownPillows.com at its discretion will either refuse your return shipment or we will refund only 50% of the purchase price of the items
Please email us at Dream@downpillows.com to get a return authorization number. Any shipments sent without a return authorization number will be refused.
Refund Process: Upon receipt of the item we will refund your credit card with the full purchase price of the item.
We reserve the right to contact your credit card company in order to verify that an address is approved for shipment under Address Verification Guidelines. Orders shipping by ground should arrive within 7 business days after the order is placed; however, please allow for 8 days.