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Customer Testimonials

Dana; Seguin, TX:
I purchased two down pillows and they are great. I recieved them quickly!!! I will shop with you again. Thanks soo much!!

Carol; Jefferson Hills, PA:
Quick response from customer service regarding my inquiry, which was important to me. Prompt shipment of order, too. I love my pillows -- have slept like a baby since receiving them!

Shirley; Cincinnati, OH:
I do not often purchase on line, but found your process easy to follow and quick. Ordering and confirmation and shipping came like 123. Received the pillows and comforter in 5 days and we are very satisfied with the how fast we received them. Would recommend your company to anyone. A satisfied customer in Cincinnati!

Paul; San Francisco, CA:
Thanks for the great service and a great product!

JO, AL: These pillows are wonderful. I have already purchased two. I am ordering more for my lake home. I have had cervical disc surgery, and these are the only pillows I can sleep on without waking with a terrible headache and neck ache. Thank you!!!!!

Fred; Lloyd Harbor, NY:
Very responsive and helpful customer service. I would definitely buy from them again.

Ann; Cheyenne, WY:
Very fast shipping & tracking info, the pillows are great. I bought from this merchant before and had to make a return due to an error I made in ordering---return went well and acct. credited fast. Would recommend.

Virginia; Encinitas, CA:
Everything worked great. I got what I wanted at a good price and it was delivered in a timely manner.

Diane; Hebron, OH:
When I ordered the pillows I thought I would be waiting on them for several weeks. I was surprised to get them in just a couple days! Wonderful service. Thanks So much. Thanks so much.

Tammi; Bloomfield, NY:
Awesome pillow........sleeping like a baby! Great customer service and super fast shipping.

Customer Testimonials

Shop Now! Treat yourself and your family to a better night of sleep, because better sleeping means better living.

FREE Ground Shipping! on ALL ORDERS to the Continental United States.

All pillows are 100% Satisfaction Guaranteed!

Contact us toll-free: 1-888-736-2478

No Hassle, Free Shipping and Returns for One Year After Purchase

All orders shipping anywhere in the United States are eligible for FREE Shipping. Simply select FREE Shipping when you checkout and we will ship your order by UPS Ground, FedEx Ground or USPS Priority Mail.

When we say FREE Shipping to anywhere in the United States we mean anywhere in the United States. We will ship orders to the continental United States and will even ship orders to APO and FBO addresses for FREE. Unfortunately Alaska, Hawaii, Puerto Rico, Samoa, Guam, etc. will be charged nominal shipping rates as there is no ground service available to those areas.

Expedited shipping such as Next Day Air or Second Day Air shipping can be quite expensive because of the size of bedding. Cost for expedited shipping varies based upon where the item is being sent. All orders placed before Six PM Eastern Monday-Friday will be shipped the same day.

Orders placed after Six PM Eastern Monday-Friday will be shipped the next business day. Orders placed on Saturday, Sunday or a Federal Holiday will ship the following business day.

HASSLE FREE RETURNS

All items ordered from DownPillows.com come with a 365 Night Sleep Guarantee. If you return any portion of your order to us within one (1) year from the date that you place your order we will provide you a refund of the purchase price of any items as well as a FREE SHIPPING LABEL to return the products to our facility. If you choose to do an exchange or receive store credit instead of a refund you will receive full credit for the purchase price of all items returned.

Please email us at Dream@downpillows.com to get your FREE RETURN SHIPPING LABEL and Return Authorization number prior to returning any items. Any shipments sent without a return authorization number will be refused.

Refund Process: Upon receipt of the item we will refund your credit card with the purchase price of the item.

We reserve the right to contact your credit card company in order to verify that an address is approved for shipment under Address Verification Guidelines. Orders shipping by ground should arrive within 7 business days after the order is placed; however, please allow for 8 days.