Customer Testimonials

Dana; Seguin, TX:
I purchased two down pillows and they are great. I recieved them quickly!!! I will shop with you again. Thanks soo much!!

Carol; Jefferson Hills, PA:
Quick response from customer service regarding my inquiry, which was important to me. Prompt shipment of order, too. I love my pillows -- have slept like a baby since receiving them!

Shirley; Cincinnati, OH:
I do not often purchase on line, but found your process easy to follow and quick. Ordering and confirmation and shipping came like 123. Received the pillows and comforter in 5 days and we are very satisfied with the how fast we received them. Would recommend your company to anyone. A satisfied customer in Cincinnati!

Paul; San Francisco, CA:
Thanks for the great service and a great product!

JO, AL: These pillows are wonderful. I have already purchased two. I am ordering more for my lake home. I have had cervical disc surgery, and these are the only pillows I can sleep on without waking with a terrible headache and neck ache. Thank you!!!!!

Fred; Lloyd Harbor, NY:
Very responsive and helpful customer service. I would definitely buy from them again.

Ann; Cheyenne, WY:
Very fast shipping & tracking info, the pillows are great. I bought from this merchant before and had to make a return due to an error I made in ordering---return went well and acct. credited fast. Would recommend.

Virginia; Encinitas, CA:
Everything worked great. I got what I wanted at a good price and it was delivered in a timely manner.

Diane; Hebron, OH:
When I ordered the pillows I thought I would be waiting on them for several weeks. I was surprised to get them in just a couple days! Wonderful service. Thanks So much. Thanks so much.

Tammi; Bloomfield, NY:
Awesome pillow........sleeping like a baby! Great customer service and super fast shipping.

Gift Wrapping: DownPillows.com is proud to offer you the option of putting a gift message in your order FREE of charge. Additionally, we offer gift wrapping. For $15 we will gift wrap all items in an order in a beautiful holiday gift bag. Select these great options at checkout.

Shop Now! Treat yourself and your family to a better night of sleep, because better sleeping means better living.

FREE Ground Shipping! on ALL ORDERS to the Continental United States.

All pillows are 100% Satisfaction Guaranteed!

Contact us toll-free: 1-888-736-2478

All orders shipping anywhere in the United States are eligible for FREE Shipping. Simply select FREE Shipping when you checkout and we will ship your order by UPS Ground, FedEx Ground or USPS Priority Mail.

When we say FREE Shipping to anywehre in the United States we mean anywhere in the United States. We will ship orders to the continental United States for FREE. Unfortunately APO's, AE, Alaska, Hawaii, Puerto Rico, Samoa, Guam, etc will be charged nominal shipping rates based on weight as there is no 'ground' specific service available to those areas.

Expedited shipping such as Next Day Air or Second Day Air shipping can be quite expensive because of the size of bedding. Cost for expedited shipping varies based upon where the item is being sent. All orders placed before Six PM Eastern Monday-Friday will be shipped the same day.

Orders placed after Six PM Eastern Monday-Friday will be shipped the next business day. Orders placed on Saturday, Sunday or a Federal Holiday will ship the following business day.

We do not ship orders to any location outside of the United States. We do not ship orders to addresses that are not registered with your credit card company.

We reserve the right to contact your credit card company in order to verify that an address is approved for shipment under Address Verification Guidelines. Orders shipping by ground should arrive within 7 business days after the order is placed; however, please allow for 8 days.

Refund Process: Upon receipt of the item we will refund your credit card with the purchase price of the item less a nominal restocking fee if you used our free shipping promotion.

Additionally, you are responsible for paying for the costs to ship the product you return to our warehouse; the amount that you pay to return the item to our location is not refundable for any reason.

With regards to our free shipping promotion and returns: If you received free shipping when you placed your order you will have your purchase price refunded less $7.00 to offset our shipping expense. If you refuse your order it will be treated as a return and the $7.00 deducted from that return.

Additionally, money paid for gift wrapping is not refundable. Gift wrapping is a service and as such it is not refundable.