Gift Wrapping: DownPillows.com is proud to offer you the option of putting a gift message in your order FREE of charge. Additionally, we offer gift wrapping. For $15 we will gift wrap all items in an order in a beautiful holiday gift bag. Select these great options at checkout.
Shop Now! Treat yourself and your family to a better night of sleep, because better sleeping means better living.
FREE Ground Shipping! on ALL ORDERS to the Continental United States.
All pillows are 100% Satisfaction Guaranteed!
Contact us by email: support@downpillows.com
Contact us toll-free: 1-888-736-2478
All orders shipping anywhere in the United States are eligible for FREE Shipping. Simply select FREE Shipping when you checkout and we will ship your order by UPS Ground, FedEx Ground or USPS Priority Mail.
When we say FREE Shipping to anywehre in the United States we mean anywhere in the United States. We will ship orders to the continental United States for FREE. Unfortunately APO's, AE, Alaska, Hawaii, Puerto Rico, Samoa, Guam, etc will be charged nominal shipping rates based on weight as there is no 'ground' specific service available to those areas.
Expedited shipping such as Next Day Air or Second Day Air shipping can be quite expensive because of the size of bedding. Cost for expedited shipping varies based upon where the item is being sent. All orders placed before Six PM Eastern Monday-Friday will be shipped the same day.
Orders placed after Six PM Eastern Monday-Friday will be shipped the next business day. Orders placed on Saturday, Sunday or a Federal Holiday will ship the following business day.
We do not ship orders to any location outside of the United States. We do not ship orders to addresses that are not registered with your credit card company.
We reserve the right to contact your credit card company in order to verify that an address is approved for shipment under Address Verification Guidelines. Orders shipping by ground should arrive within 7 business days after the order is placed; however, please allow for 8 days.
Refund Process: Upon receipt of the item we will refund your credit card with the purchase price of the item less a nominal restocking fee if you used our free shipping promotion.
Additionally, you are responsible for paying for the costs to ship the product you return to our warehouse; the amount that you pay to return the item to our location is not refundable for any reason.
With regards to our free shipping promotion and returns: If you received free shipping when you placed your order you will have your purchase price refunded less $7.00 to offset our shipping expense. If you refuse your order it will be treated as a return and the $7.00 deducted from that return.
Additionally, money paid for gift wrapping is not refundable. Gift wrapping is a service and as such it is not refundable.
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